FAQs

Q. What's your philosophy on safety?

A. We strive to make products that are safe & effective. We steer clear of herbs that are widely contraindicated so that most folks can safely use our products. Be sure to stay within the recommended serving size. If you have any specific medical concerns, please consult with a holistic practitioner or your doctor before starting a new supplement regime! Also, please note our guidelines for pregnancy/lactation below and also note that some of our products contain alcohol (see below). Although we are certified herbalists, we are not licensed medical practitioners, and cannot recommend or prescribe any of our products for medical uses.


Q. Why is there alcohol in some of your products? Do you make any alcohol-free tinctures?

A. We feel that alcohol is the best way to extract and preserve the chemical constituents of the herbs we love for tinctures. We use organic, gluten-free corn alcohol. This is a traditional method of making tinctures, and it gives our products the best taste and longest shelf life possible. There is a very low amount of alcohol in each serving, when you consider the dose of the product and the percentage alcohol (1/4 tsp of the bitters at 30-35% alcohol is about 1/12 tsp alcohol–just a few drops!). Think of it like mouthwash or cough medicine–not an alcoholic beverage!   Some of our tinctures are made without alcohol, for those who would love to make tinctures part of their routine and need or want to avoid any alcohol, please see our cider vinegar tinctures!


Q. When does my product expire?

A. Our products are good for 3-5 years after blending, depending on storage conditions (ideal storage is in a cool, dark place).  Please see the expiration date month and year (MMYY) on the product.


Q. Is there gluten in your products?

A.  No! Herb + Home Tinctures and Tonics are made with 100% Certified Organic Corn Alcohol, which is naturally a gluten-free alternative to commonly used grain alcohol.  We use it for its quality, taste, and extraction excellence!  We’re delighted to use no Genetically Modified Organisms in our products–no GMOs!


Q. What are Tonics and how do they work?

A. Tonics are a class of herbs that tone the system over time. Tonics are an age-old category of herbs that are used to strengthen the body as a form of preventative medicine. Learn more and read about our specific herbal tonic formulas on our page.


Q. Can I use the herbal tonics while pregnant and/or breastfeeding?

A. Herb + Home Tonics are all not for use during pregnancy. Pregnant women need to consult their healthcare provider about using herbal products during pregnancy.

Many of our herbal tonics can be used with caution during lactation; please stay within the recommended dosage and consult your healthcare practitioner.


Q. Are Herb + Home products safe for children?

A. Yes! All of our products are safe for children over 2 years old, as long as the dose is sized-down according to their weight. The recommended serving sizes on the bottles are for 150lb. adults, so just divide by your child’s weight to find the correct ratio and then apply that same ratio to the serving size.


Q. Should I take Herb + Home products if I am using other supplements or medication?

A. Please seek the advice of your holistic practitioner for indications with other medications. We are not licensed practitioners and cannot recommend or prescribe for any medical conditions. 


Q. Where can I learn more about Herb + Home products?

A. We have so much educational material to offer! Click through the pages on our site and sign-up for a class or event!


Q. I have my bottle; now how do I use it?

A. Follow the directions on the bottle or please visit our Tinctures collection page. 

FAQs about Herb + Home Shipping Policies:


Q. How much does shipping cost?

A. That depends on the weight of your package, where you live, and which shipping method you choose.


Q. Do you offer free shipping?

A. Yes! We offer free shipping on orders over $50.


Q. Do you ship internationally?

A. Unfortunately we do not ship our products outside of the USA at this time. However, we are working to expand and provide cost-effective international shipments.


Q. How long will it take for my package to arrive?

A. This depends on where you live and which shipping method you choose. We offer USPS and UPS as shipping options; you can go to their websites to estimate shipping costs/times. We are located in Brooklyn NY, for your reference. 


Q. How long will it take for my package to ship from Herb + Home?

A. We ship 5 days a week: M-F from 10am-5pm EST as needed. We do not ship on Saturday or Sunday. Our postal pick-up time is in the late afternoon, so if you place your order late in the day, it will not ship until the following day. If you place your order late in the day on Friday, it will not ship until Monday.  We strive to prepare and send out all orders within twenty four hours yet sometimes orders need a little extra love and our mailed out within 48 hour window. We a small company; please take this into account when placing your order and choosing your shipping method.


Q. Can I add an item to my order after it has been placed?

A. We are happy to accommodate add-ons if we receive them before your order has shipped! PLEASE CALL US at (607) 351- 6045  to do this over the phone. Leave a message if it is after hours, so we can pull your order before it ships!


Q. My package arrived damaged; what do I do?

A. Please call us at (607) 351-6045 and we will happily assist you with this matter over the telephone, or email us support@herbandhome.com.


Q. Why are some shipping methods not showing up as available to me on your website?

A.  USPS will not deliver to some residential addresses. Make sure you enter a PO box if this is the case. If you think you are getting this message in error, please contact us directly and we will assist you.


Q. What shipping methods are available for web orders?

A. We offer USPS and UPS as shipping options. All of their shipping guidelines apply to our shipments. Please follow the links to USPS and UPS‘s pages for specific guidelines on shipping times, delivery standards, and more before selecting your shipping method at checkout. Please note that USPS Priority Mail does NOT require a signature for delivery, thus they may leave your package on your doorstep. Urban Moonshine is NOT responsible for packages stolen from a residence (neither is the Postal Service). Please choose UPS shipping if this is of concern to you. Herb + Home is not responsible for issues with shipping carriers.

 

Other FAQs:


Q. What is your policy on returns?

A. If you are ever dissatisfied with an Herb + Home product that you purchased from our website (www.herbandhome.com), please call Herb + Home Customer Service at (607) 351-6045 or email support@herbandhome.com with a description of the problem, the name, size, and # of the item(s) and your name.   We may ask for additional details, like a photo or you may return it to us for replacement or a refund.  If you purchased it from a retail store please return it to the store with receipt. Our return address is:

Herb + Home – attn: Returns

1013 Pacific St. 1R

Brooklyn, NY 11238


Q. Where can I purchase Herb + Home products?

A. You can buy them right here on our website or use our store locator to find a local stockist near you! Be sure to call the store first to make sure they carry the exact product you are looking for.


Q. Who do I contact about employment opportunities?

A. Please send a resume and letter of interest to careers@herbandhome.com if you would like to inquire about open positions; we are always looking for stellar people to add to our team. If we don’t have any positions available when you apply, we are always happy to look at your resume and keep it on file!


Q. How do I open a wholesale account?

A. Please e-mail wholesale inquiries to hello@herbandhome.com, or call (607) 351- 6045 to speak to a sales representative. We look forward to working with you!


Q. Can I send my empty bottle back to be reused?

A.  Unfortunately, we are unable to reuse empty bottles at this time. We love the idea and are striving to create a working system for this in the future!


Q. I got an error message while trying to order on your website; what went wrong?

A. The most common error on our web store is that something in the credit card information was entered wrong. Please double check the following things: 1) the BILLING ADDRESS (especially the zip code) you entered matches the information your credit card company has on file, 2) You entered all of the credit card info (#, expiration date, security code) correctly. If you are still getting an error after verifying this information, please contact us directly so we can assist you!


Q. How can I stay in the loop with Herb + Home updates, events, and news?

A.  Sign up for our newsletter, follow us on Facebook, Twitter, and Instagram! We post all the most important and up-to-date news on our social media sites!

 

Don’t see the answer to your question here? Contact us at support@herbandhome.com or call (607) 351-6045 between 10-5 EST, Monday-Friday (or leave a message after hours)!